Course Outline

• The individual practices are offered and concepts covered in the five ITIL Management Practices at both strategic and operational levels maximizing value from these Practices. These are namely: ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

Learning Objective

• You want to push products and services out quickly.
• Hence, you need to learn how to manage several releases in a day.
• Your products and services need to be in shape before they are rolled out.
• This ITIL4 Practice Manager MSF certification will tell you how to identify that so that errors are reduced greatly.
• Your products and services should be light on cost.
• Understand the interfaces and synergies across these five practices
• Apply metrics and practice success factors to improve performance
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

Target Group

• IT managers, practitioners and support staff involved in the strategy, design, and implementation and on-going support and delivery of business IT services.

Pre-requisite

• ITIL® Foundation Certificate in IT Service Management OR
• ITIL® 4 Managing Professional Transition Certificate
• Training through an Accredited Training Organization

Exam Details

• 90 Mins Exams
• Close Books

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training