Course Outline

Below topics would be covered in detailed

• Module 1: An Introduction to VeriSM™
• Module 2: Service Management
• Module 3: The VeriSM™ Approach
• Module 4: The Management Mesh
• Module 5: Digital Transformation
• Module 6: Conclusion

Learning Objective

• The Service Organization
• Service culture
• People and organizational structure
• The VeriSM™ model
• Progressive practices
• Innovative technologies
• Getting started

Target Group

• Service Managers and Practitioners
• Service Provider Portfolio Managers
• Process /Project / Program / Supplier / Change Managers
• Service Level / Business Relationship Managers
• Service / Process Architects
• Business Change / Organizational Changer Practitioners

Pre-requisite

• Attended and passed a VeriSM Essentials course and exam

OR

• Attended and passed an ITIL Foundation course and exam

Exam Details

• Type: Online Exam having Forty (20) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.
• Duration: 30 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
• Pass Score:65% (13of20)

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training