Course Overview
VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It describes how an organization can define its service management principles and then use organizational capabilities, emerging technologies and a combination of management practices to deliver value.
The VeriSM Plus course is aimed at those with an existing IT Service Management qualification (e.g. ITIL Foundation) who wish to gain a VeriSM Foundation qualification and are prepared to self-study the VeriSM Essentials course content which this ‘Plus’ course omits.
Description
Course Outline
Below topics would be covered in detailed
- Module 1: An Introduction to VeriSM™
- Module 2: Service Management
- Module 3: The VeriSM™ Approach
- Module 4: The Management Mesh
- Module 5: Digital Transformation
- Module 6: Conclusion
Learning Objective
- The Service Organization
- Service culture
- People and organizational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started
Target Group
- Service Managers and Practitioners
- Service Provider Portfolio Managers
- Process /Project / Program / Supplier / Change Managers
- Service Level / Business Relationship Managers
- Service / Process Architects
- Business Change / Organizational Changer Practitioners
Pre-requisite
- Attended and passed a VeriSM Essentials course and exam
OR
- Attended and passed an ITIL Foundation course and exam
Exam Details
- Type: Online Exam having Forty (20) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.
- Duration: 30 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time
- Pass Score:65% (13of20)
Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training
