Course Outline

• Key concepts of the practice
• Processes of the practice
• Roles and competencies of the practice
• How information and technology enable the practice
• Role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• How the guiding principles support the practice

Learning Objective

• Identify early warnings of potential IT service interruptions or degradation.
• Enhance IT service availability by proactively detecting incidents and problems.
• Gain a comprehensive understanding of service health.
• Improve availability and performance reporting.
• Reduce costs associated with outages and minimize reactive incident handling.
• Increase visibility and effectively manage dependencies that impact service value stream performance.
• Measure, assess, and enhance the Monitoring and Event Management practice capability within their organization using the ITIL Maturity Model.

Target Group

• This training course focuses on validating the skills and knowledge of professionals who aim to enhance cross-practice collaboration and optimize service value streams. This course is suitable for various job titles, including Service Desk Manager, Service Desk Analyst, IT Support Analyst, Infrastructure Engineer, Service Design Lead, IT Operations Analyst, Virtual Computer Analyst, Network Engineer, Event Management Engineer, IT Support Engineer, Service Management Analyst, and Monitoring Operation Analyst.

Pre-requisite

• In order to access ITIL 4 Monitoring & Event Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

Exam Details

• Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)
• Closed book
• 20 multiple choice questions
• 1 mark for each correct answer
• Passing score: 13/20 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training