Course Outline

• Make the right digital investments
• Realize and deliver digital products and services quickly
• Provide digital products and services that are highly resilient to disruption
• Ensure that the service consumer realizes value from the digital products and services
• Assure conformance of activities with governance, risk and compliance requirements

Learning Objective

• The integration of different value streams and activities to create, deliver and support IT-enabled products and services
• The influence and impact of Agile and Lean ways of working
• How Agile and Lean can be leveraged to an organization’s advantage
• A practical and strategic method for planning and delivering continual improvement with necessary agility

Target Group

• Individuals continuing their journey in service management
• ITSM managers and aspiring ITSM managers
• ITSM practitioners who are responsible for managing and integrating stakeholders, focus on the customer journey and experience, and/or are responsible for fostering relationships with partners and suppliers
• Existing ITIL qualification holders wishing to develop their knowledge.

Pre-requisite

• The candidate must have passed the ITIL 4 Foundation examination.
• In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

Exam Details

Type: Forty (40) multiple choice carrying 1 mark each.

Duration: 90 minutes. Candidates sitting the examination in a language other than their native language have 25% extra time

Pass Score:70% (28of 40)

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training