Course Outline

• The course highlight is a key sustainability competencies and capabilities that service organizations should develop and build capacity within their teams to effectively address current and future sustainability challenges; including providing a framework to support organizations during procurement and supply chain activities, which can help interactions across the supply chain to practice sustainable IT.

Learning Objective

• Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.
• Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
• Obtain a practical grounding in the key principles of sustainability.
• Conduct a full cost benefit analysis identifying potential risks and opportunities using best practice guidance.

Target Group

• Service management,
• ITSM managers and aspiring ITSM managers,
• ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery.

Pre-requisite

• Training through an Accredited Training Organization.

Exam Details

• 35 questions
• Multiple Choice
• 60 minutes duration
• Closed book

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training