Course Outline

Discovery & Strategy

• Interpret the characteristics of governance in a SIAM ecosystem
• Differentiate SIAM governance roles
• Choose governance approaches for monitoring and measuring service performance
• Analyze existing services, service groupings, service providers and the market place
• Explain how to assess current capability.
• Classify the influences for deciding on the SIAM model and sourcing approach.
• Interpret strategic drivers for SIAM.
• 2 Differentiate critical success factors for SIAM.
• Describe the content of the business case and the transition project for SIAM.

Plan and Build

• Analyze organization specific service models and process models
• Select an appropriate sourcing approach and SIAM strategy.
• Describe detailed roles and responsibilities
• Select a performance measurement and reporting framework.
• Select a collaboration model
• Analyze contract considerations for SIAM.
• Describe the challenges for organizational change
• Differentiate between approaches for onboarding of services and service providers.
• Analyze the most appropriate tooling strategy and integration methods for a SIAM ecosystem.

Implement

• Choose between the big bang approach, and a phased approach
• Explain how to transition to the approved SIAM model.
• Choose ways to influence morale and motivation.

Run and Improve

• Analyze structural elements at different levels.
• Select appropriate mechanisms to address issues and improve provider and integrator performance
• Apply audit and compliance mechanisms

SIAM Practices across the Stages

• Apply all SIAM practices for the Discovery and Strategy stage.
• Apply all SIAM practices for the Plan and Build stage.
• Apply all SIAM practices for the Implement stage
• Apply all SIAM practices for the Run and Improve stage.

Learning Objective

• SIAM™ Professional Certificate tests a candidate’s knowledge of the application of Service Integration and Management (SIAM) to situations and the candidate’s ability to further analyze the SIAM concepts.
• Specific learning objectives of the SIAM™ Professional Certificate:
• The discovery and strategy stage
• The plan and build stage
• The implement stage
• The run and improve stage
• SIAM practices across the stages

Target Group

• Service Managers and Practitioners
• Service Provider Portfolio Managers
• Process /Project / Program / Supplier / Change Managers
• Service Level / Business Relationship Managers
• Service / Process Architects
• Business Change / Organizational Changer Practitioners
• SIAM consultants

Pre-requisite

• Knowledge of IT Service Management terminology, for instance through the IT Service Management based on ISO/IEC 20000 and ITIL is strongly recommended.

Exam Details

• Type: Online Exam having Forty (40) multiple choice. Each question will have 4 options, one of which is right carrying 1 mark.
• Duration: 90 minutes. Candidates taking the examination in a language other than their native language have 25% extra time
• Pass Score:65% (26 of 40)