Course Outline

• Key concepts of the practice
• Processes of the practice
• Roles and competencies of the practice
• How information and technology enable the practice
• Role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• How the guiding principles support the practice?

Learning Objective

• Ensure the effective use of third-party services by establishing a common approach to sourcing strategy and managing supplier relationships.
• Maintain a single point of control on active and planned supplier contracts and services.
• Define strategies for the use of suppliers’ and partners’ services, to evaluate and select suppliers, and to ensure that consumed services meet or exceed agreed service levels, the cost of the consumed services is optimal, and associated risks are understood and controlled.
• Improve customer satisfaction and loyalty. 
• Measure, assess and develop the Supplier Management practice capability in their organisation by using the ITIL Maturity Model. 

Target Group

• The target audience for this document is candidates taking the ITIL 4 Supplier Management Practitioner module.

Pre-requisite

• In order to access ITIL 4 Supplier Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

Exam Details

• Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)
• Closed book
• 20 multiple choice questions
• 1 mark for each correct answer
• Passing score: 13/20 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training