Learning Objectives

• Students complete this course equipped with techniques to help Scrum Teams create value for their organization.
• Students are encouraged to think through the Scrum framework and connect each element to its core values and principles, enabling them to make better decisions when navigating complex situations at work.
• Students gain a solid grasp of how uncertainty and complexity impact product delivery and the vital role of Scrum Values in addressing these challenges as a team.
• Students gain an understanding of what “Done” means, its critical role in ensuring transparency, and how to use the Product Backlog for agile planning.
• Students will gain a solid understanding of Scrum rules based on its empirical foundation and learn the value of self-managing teams and interpersonal skills for driving continuous improvement.
• Students will be equipped to serve as Scrum Masters for teams and stakeholders, with a deep understanding of self-management and the skills, traits, and mindset shifts needed for success.
• Students will be able to apply Scrum effectively and enhance its impact as they progress.
• Students build strong facilitation skills and adopt a facilitator’s mindset.
• Students are encouraged to explore how to apply key facilitation principles used by experienced facilitators during challenging interactions.
• Students will clearly understand how facilitation principles and Scrum Values contribute to fostering healthy collaboration within Scrum Teams.
• Students learn how facilitation techniques can help navigate common challenges faced by Scrum Teams.
• Students use facilitation skills and techniques to enhance Scrum events and team interactions.
• Students learn how to foster diverse viewpoints while uniting the team in making decisions.
• Students explore group dynamics and their impact on the decision-making process.
• Students complete the class equipped with a set of facilitation techniques and the knowledge to apply them in various situations.
• Students complete this course with a strong appreciation for Professional Scrum and the agile mindset, along with strategies to address common myths and barriers to agility. They also gain the knowledge to select and apply the most effective practices and techniques for their Scrum Teams.

Who should attend

The Professional Scrum Mastery and Facilitation Skills course is ideal for any industry where teams tackle complex problems. It is especially valuable for those responsible for maximizing the benefits of Scrum and seeking to enhance their facilitation skills—such as Scrum Masters, managers, and Scrum Team members.

Because collaboration drives success, Product Owners and other team members can also benefit from understanding the Scrum Master’s role, learning facilitation techniques, and applying practices that boost team efficiency and value delivery for the organization and its customers.

Already experienced in one area? No problem — you can take the PSM or PSF modules separately. Contact us to customize your training plan.

Prerequisites

You will benefit most from this class if you:

• Have read the Scrum Guide (required).
• Have completed the Scrum Open assessment.
• Possess a basic understanding of Scrum, either through experience on a Scrum Team or participation in an Applying Professional Scrum course (or a similar program).
• Have experience in, or are actively involved with, solving complex problems — such as building, enhancing, or delivering a product or service.

Course Outline

A core principle of Scrum is empowering the Scrum Team to handle problem-solving and decision-making. The Scrum Framework provides the structure for this, while the Scrum Values foster an environment where every team member’s voice is valued. However, team interactions aren’t always seamless — members may lose focus, disengage, or struggle to reach consensus. Strong facilitation skills help guide the team toward alignment and achieving their goals.

• Module 1: Scrum First Principles
• Module 2: The Scrum Framework
• Module 3: Done
• Module 4: Product Delivery With Scrum
• Module 5: People & Teams
• Module 6: The Scrum Master
• Module 7: Facilitation Principles and Scrum
• Module 8: Applying Facilitation Skills and Techniques
• Module 9: Improving Facilitation Skills