Course Outline

• We Learn the concept of the ‘cloud services user journey’ which aligns key ITIL concepts such as Guiding Principles and the Service Value Chain to provide a holistic view and understanding of the entire procurement lifecycle.

Learning Objective

• Effectively Identify, select and deliver optimized cloud services
• Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.
• Adopt a customer-focused end-to-end cloud procurement user journey.
• Analyze available solutions and potential benefits using a vendor-neutral approach.

Target Group

IT professionals and other employees who want to know more about IT Service Management.

Pre-requisite

• Training through an Accredited Training Organization

Exam Details

• 90 Minutes
• Closed book

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training