Course Outline

• Key concepts of the practice
• Processes of the practice
• Roles and competencies of the practice
• How information and technology enable the practice
• Role of partners and suppliers in the practice
• How the ITIL capability model can be used to develop the practice
• How the guiding principles support the practice

Learning Objective

• Move or eliminate products, services, and service elements between distinct controlled environments, spanning development, integration, production, testing, staging, and live environments.
• Skillfully eliminate products and services from specified environments as needed.
• Formulate and uphold efficient strategies for deploying services and service components throughout the organization.
• Assure the efficient deployment of services and service components aligned with the organization's value streams.
• Evaluate, appraise, and enhance the organizational capability of the Deployment Management practice by employing the ITIL Maturity Model.

Target Group

• This practice module is designed for IT professionals seeking to demonstrate and authenticate their expertise within this specialized practice domain.

Pre-requisite

• In order to access ITIL 4 Deploy Management exam, candidates must hold an ITIL 4 Foundation certificate or an ITIL 4 Managing Professional Transition certificate.

Exam Details

• Duration of 30 minutes (45 minutes for candidates taking the exam in a language other than their native)
• Closed book
• 20 multiple choice questions
• 1 mark for each correct answer
• Passing score: 13/20 marks - 65%

Note: This course is inclusive of online Proctored Exam voucher. Appearing for the exam is mandatory after completing the training