COURSE OBJECTIVES

In this course, you will learn to:

• Describe insurance company stakeholders and explain the governance role of a company’s board of directors and mechanisms for fostering a culture of ethical behavior.
• Describe typical functional areas for insurance company operations and management concepts for organizing these operations.
• Describe and classify risks faced by insurance companies and explain enterprise risk management.
• Describe how insurance companies distribute life insurance products and distinguish between direct distribution systems and intermediary distribution systems.
• Describe the primary components of the new business process.
• Describe the importance of sound underwriting to a company’s financial viability and explain how insurers assess the risks presented by a proposed insured.
• Recognize the characteristics of effective customer service and describe how managing customers' experiences benefits customers and companies.
• Explain the purpose of and steps in effective claim administration.
• Describe how insurers use marketing to identify customers, make them aware of insurers’ products and services, and develop products that satisfy customer needs.
• Distinguish between the legal and compliance functions and describe the roles and responsibilities of each area.
• Explain the difference between solvency laws and market conduct laws and explain several market conduct laws that insurers must comply with.
• Describe the responsibilities of the accounting and financial reporting functions as well as the internal and external users of accounting information.

COURSE FORMAT

• LOMA's popular online interactive designation courses teach important industry concepts through an engaging, highly interactive, multi-media approach that often includes integrated video, audio, and scenario-based learning.

EXAM FORMAT

Integrated Exams

• Online interactive designation courses include self-proctored exams — the modularized examinations are built right into the course as part of the learning experience. No separate exam enrollment required!

TOPICS:

• Insurance Company Organization and Operations
• Corporate Governance, Ethics, and Control
• Risk and Risk Management
• Legal and Compliance
• Human Resources Management
• Information and Technology
• Financial Management
• Accounting, Treasury Operations, and Auditing
• Investment Management
• Marketing
• Product Development
• Product Distribution
• New Business and Underwriting
• Claim and Annuity Benefit Administration
• Customer Service