Course Outline

Module 1 - Installing and Configuring ITSI 

· List ITSI hardware recommendations 

· Describe ITSI deployment options 

· Identify ITSI components 

· Describe the installation procedure 

· Identify data input options for ITSI 

· Add custom data to an ITSI deployment

Module 2 - Introducing ITSI 

· Identify what ITSI does 

· Describe reasons for using ITSI 

· Examine the ITSI user interface

Module 3 - Glass Tables

. Describe glass tables 

· Use glass tables 

· Design glass tables 

· Configure glass tables

Module 4 - Designing Services 

· Given customer requirements, plan an ITSI implementation 

· Identify site entities

Module 5 - Data Audit and Base Searches 

· Use a data audit to identify service key performance indicators 

· Design base searches

Module 6 - Implementing Services 

· Use a service design to implement services in ITSI 

· SERVICE ANALYZER

Module 7 - Entities and Dependencies 

· Using entities in KPI searches 

· Defining dependencies

Module 8 - Investigating Issues with Deep Dives 

· Describe deep dive concepts and their relationships 

· Use default deep dives 

· Create and customize new custom deep dives 

· Add and configure swim lanes 

· Custom views 

· Describe effective workflows for troubleshooting

Module 9 - Thresholds and Time Policies 

· Create KPIs with static and adaptive thresholds 

Module 10 - Managing Notable Events 

· Define key notable events terms and their relationships 

· Describe examples of multi-KPI alerts 

· Describe the notable events workflow 

· Work with notable events

Module 11 - Correlation and Multi KPI Searches 

· Define new correlation searches 

· Define multi KPI alerts 

Module 12 - Aggregation Policies 

· Create new aggregation policies 

· Use smart mode 

· EPISODE REVIEW

Module 13 - Anomaly Detection 

· Enable anomaly detection 

· Work with generated anomaly events

Module 14 - Access Control 

· Configure user access control 

· Create service level team

Module 15 - Troubleshooting ITSI 

· Backup and restore 

· Maintenance mode 

· Troubleshooting 

· REST API Overview (common use cases) 

· Performance tuning