COURSE OVERVIEW

Success in today's workplace depends not only on technical expertise but also on the ability to understand, manage, and effectively navigate emotions and social interactions. Emotional Social Intelligence (ESI) combines self-awareness, emotional regulation, empathy, social awareness, and relationship management to help individuals communicate effectively, collaborate with others, and build strong professional relationships.

This highly interactive two-day workshop is designed to help participants develop the emotional and social competencies necessary to thrive in diverse workplace environments. Through practical exercises, self-assessments, role-playing activities, and real-world workplace scenarios, participants will learn how to better understand themselves and others, strengthen communication skills, manage interpersonal challenges, and foster productive working relationships.

The program emphasizes practical application, enabling participants to immediately apply Emotional Social Intelligence principles to improve workplace performance, teamwork, and professional effectiveness.

Duration: 2 Days / 16 Hours

Delivery Method: Classroom-Based or Virtual Instructor-Led Training (VILT)

LEARNING OBJECTIVES

By the end of the program, participants will be able to:

·      Enhance self-awareness and emotional regulation

·      Develop empathy and social awareness in workplace interactions

·      Improve interpersonal communication and relationship-building skills

·      Strengthen collaboration, teamwork, and workplace engagement

·      Manage workplace relationships more effectively

·      Resolve interpersonal challenges using Emotional Social Intelligence principles

·      Create a personal development plan to continuously improve Emotional Social Intelligence competencies

PRE-REQUISITES

There are no formal prerequisites for this course. However, participants will benefit from:

·      Basic workplace communication and collaboration experience

·      Openness to self-reflection and personal development

·      Willingness to participate in interactive exercises and group discussions

·      Interest in improving workplace relationships and interpersonal effectiveness

TARGET AUDIENCE

This program is designed for professionals at all organizational levels who want to enhance their interpersonal effectiveness and workplace relationships, including:

·      Individual Contributors and Staff Members

·      Team Leaders and Supervisors

·      Managers and Department Heads

·      Human Resources Professionals

·      Customer Service and Client-Facing Personnel

·      Sales and Business Development Professionals

·      Project Managers

·      Trainers and Facilitators

·      Emerging Leaders and High-Potential Employees

·      Professionals working in collaborative or cross-functional teams

·      Anyone seeking to improve communication, teamwork, and relationship-building skills