SYLLABUS

Course Introduction

·      Introductions and course logistics

·      Course objectives

Introduction to Troubleshooting

·      Define the scope of troubleshooting

·      Use a structured approach to solve configuration and operational problems

·      Apply troubleshooting methodology to diagnose faults and make troubleshooting efficient

Troubleshooting Tools

·      Identify the utilities and tools used to run commands

·      Identify how to access the vSphere ESXi shell

·      Run commands to view, configure, and manage vSphere components

·      Use Standalone ESXCLI for troubleshooting

·      Run ESXCLI commands from the Standalone ESXCLI tool

·      Use Data Center CLI commands for troubleshooting

·      Run commands to view, configure, and manage your vSphere components

·      Identify the best tool to use for CLI troubleshooting

·      Locate important log files

·      Identify how to use log files in troubleshooting

·      Describe the benefits and capabilities of VMware Skyline™

·      Explain how VMware Skyline works at a high-level

·      Identify the types of health information provided by Skyline™ Health

·      Identify uses for VMware Skyline™ Advisor

·      Describe the support bundle REST API

·      Use the support bundle REST API

Troubleshooting Virtual Networking

·      Analyze and troubleshoot standard switch problems

·      Analyze and troubleshoot virtual machine connectivity problems

·      Analyze and troubleshoot management network problems

·      Analyze and troubleshoot distributed switch problems

Troubleshooting Storage

·      Recognize components in the vSphere storage architecture

·      Identify the possible causes of problems in the various types of datastores

·      Analyze the common storage connectivity and configuration problems and discuss the possible causes

·      Resolve the storage connectivity problems, correct misconfigurations, and restore LUN visibility

·      Analyze log file entries to identify the root cause of storage problems

·      Use ESXi and Linux commands to troubleshoot storage problems

·      Investigate ESXi storage issues

·      Troubleshoot virtual machine snapshots

·      Troubleshoot storage performance problems

·      Recognize how multipathing works

·      Identify the common causes of missing paths

·      Resolve the missing path problems between hosts and storage devices

Troubleshooting vSphere Clusters

·      Identify and troubleshoot potential vSphere HA problems

·      Analyze and solve vSphere potential vMotion problems

·      Diagnose and troubleshoot potential vSphere DRS problems

Troubleshooting Virtual Machines

·      Describe virtual machine files

·      Identify, analyze, and solve virtual machine snapshot problems

·      Discuss virtual machine files and disk content IDs

·      Troubleshoot virtual machine power-on problems

·      Identify possible causes and troubleshoot virtual machine connection state problems

·      Diagnose and recover from VMware Tools™ installation failures

Troubleshooting vCenter Server and ESXi

·      Analyze and resolve vCenter service problems

·      Diagnose and troubleshoot vCenter database problems

·      Use vCenter appliance shell and the Bash shell to identify and solve problems

·      Identify and troubleshoot ESXi host problems