ITIL® Transformation (Version 5)
INTRODUCTION
ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.
Course Objective
- Transformation Leadership and Execution
- Gain the expertise you need to lead and support effective transformation initiatives across digital products and services.
- Governance, Execution, and Balance
- Learn how to apply the ITIL AI Capability Model to balance structure and adaptability, and deliver sustainable transformation outcomes in complex environments.
- Value-Driven Change Management
- Build the skills you need to ensure transformation initiatives deliver measurable value and improve organizational resilience.
Target Group
Strategy Manager, Digital Strategy Lead, Transformation Lead, Portfolio Manager, Enterprise Architect, IT Director, Programme Manager, Business Strategy Consultant, Innovation Lead, Chief Digital Officer
Pre-requisite
ITIL Foundation (Version 5) is a prerequisite for all ITIL (Version 5) higher-level qualifications, including ITIL Transformation (Version 5).
Course Outline
- Key ITIL Transformation Concepts
- Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
- Transformation in Complex Environments
- Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
- The ITIL Transformation Model
- Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
- Transformation Patterns and Approaches
- Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
- Governance and Transformation Alignment
- Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
- Execution and Delivery of Change
- Learn how to manage and implement transformation initiatives across different scenarios.
- Measurement, Learning, and Continuous Improvement
- Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
- Tools, Methods, and Techniques for Transformation
- Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
- AI and Transformation
- Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.
Exam Details
- Format: Multiple-choice exam — Open book*
- Number of Questions: 40 questions
- Duration: 90 minutes
- Passing Score: 70% (28 out of 40 correct)
- Certificate: ITIL Transformation (Version 5).
- Exam Language: Available in English
REGISTER NOW
Learning Experience Survey
Learning Experience Survey
Learning Experience Survey
Learning Experience Survey
Learning Experience Survey
Learning Experience Survey
Learning Experience Survey
Learning Experience Survey
Copyright © 2026 Axentra Global Inc.