1. INTRODUCTION AND PRINCIPLES OF LEAN SIX SIGMA

• CONTEXT OF PROBLEM SOLVING

• PRACTICAL DEFINITION OF LEAN SIX SIGMA

• WHAT IS SIX SIGMA?

• Six Sigma Principles

• WHAT IS LEAN?

• Lean Principles

• Types of Waste

• LEAN VS. SIX SIGMA

• LEAN SIX SIGMA COMBINED

• LSS BELTS, ROLES AND RESPONSIBILITIES

• IDENTIFYING SOURCES OF PROJECTS & PROJECT SELECTION

• Voice of the Customer

• Critical to Quality

• Types of Lean Six Sigma Projects

2. DMAIC METHODOLOGY

1. DEFINE

• What is a Project Charter

• Writing a Problem & Goal Statement

• Project Scoping and Team Members

• Creating a high-level process or SIPOC

• Monthly Metric/KPI Baselining

• Stakeholder Analysis

• RACI Matrix

2. MEASURE

• Identifying Types of Data

• Basic/Descriptive Statistics (Average and Standard Deviation)

• Creating a data collection plan

• Trend and Patterns Using Run Chart

• Dirty Data and Data Cleaning

• Sampling Techniques

• Detailed Process mapping, Swim Lane and Value Stream Mapping (Optional)

• Time & Motion Study

3. ANALYZE

• Brainstorming

• Fishbone/Ishikawa Diagrams

• Exploratory Data Analysis/Data Stratification/Segmentation

• Graphical Analysis (Scatterplot, Boxplot, Histogram etc)

• Process Time Analysis

• Pareto Analysis

• 5 Why Analysis

4. IMPROVE

• Choosing the best solution

• Creating Action Plans

• Change Management (ADKAR Model / Optional)

• 5S and Visual Management (optional)

5. CONTROL

• Failure Modes and Effects Analysis (FMEA)

• Mistake Proofing/Poka-Yoke

• Standardization Plan

• Creating a Control Plan